Work at Papersmiths

Assistant Manager - Chelsea

We are looking for a full time Assistant Manager to join our Chelsea store. The store is situated on the charming Pavilion Road, just off Sloane Square.

The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.

A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun. 

We’re nothing without our people and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery.

Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.

This role would suit someone who is passionate about stationery, reliable and looking to pursue a career in retail. If you love working with people and enjoy being part of a small and hardworking team then please get in touch.

Papersmiths Perks 

• Staff discount
• An extra day of holiday after 1 years service
• A 3 tier stationery allowance to use in our shop annually up to £300
• Free sweet treats when you hit store targets
• A brand ambassador scheme to join our founder on buying trips

Duties Include

Store Management

• Assisting Operations Manager in training, motivating and managing our team
• Assisting with recruiting new Papersmiths
• Follow our existing systems and introduce changes to make the more efficient and enjoyable
• Assisting Operations Manager with holiday and absence management
• Supporting Operations Manager with day to day running of the store
• Driving sales and meeting sales targets
• Managing instore systems including our POS, Lightspeed
• Ensuring the interior and exterior of the shop and stockroom are immaculate
• Enlist the help of others when needed to fix problems quickly
• Keeping stocked with necessary supplies
• Prepping, updating, replenishing resources and task sheets
• Customer service and making sales
• Banking and sales reporting

Inventory Management

• Processing deliveries
• Supporting Operations Manager with annual stock checks

Visual Merchandising

• Take direction from our Head Office Team to create new displays
• Direct the refreshing and maintenance of displays as necessary (daily - weekly)
• Assist with the installation of window displays

Skills Required

• Management experience : 1 year (preferred)
• Retail experience : 2 years (mandatory)  
• Commercially minded
• Customer centric with a positive attitude
• Confidence to demonstrate products
• Experience in sharing specialist knowledge with customers
• Excellent communication skills
• Visual merchandising skills
• Able to work weekends and holidays as required

Job Type

This is a permanent, full-time role based at our store on Pavilion Road, London. SW1X 0AW. Starting May 2026.

To apply, please send your CV and covering letter including your availability, to our Operations Manager, Alli at jobs@papersmiths.mom. Good luck!

We are looking for a permanent, part time Sales Assistant / Stationery Lover to join our talented team of Papersmiths in our Brighton store.

Job Type: Part-time, Permanent contract.
Part-time hours: 12 hours per week.
Schedule: 6 hour shift, Holidays, Weekend availability.

Availability:You'll need to be able to work a mix of weekdays and weekend days.

About Papersmiths

We’re a bunch of very friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from knitting to illustration to weaving. Everyone brings great chat to the shop floor because they’re genuinely excited about creativity and probably a little bit obsessed with stationery. We love organisation and we keep our store immaculate. If this sounds like you then join our club.

So what are we looking for?

We like working with people who are efficient and like to get things done to a high standard. We're a small business so we all chip in with everything that goes on in a stationery shop. We adore people who will bring passion for our products, confidence, initiative and positivity to the store.

A day at Papersmiths involves all sorts. This could include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery (the best bit), restocking, cleaning, tidying, visual merchandising, answering the phone. It's varied, fast-paced and fun!

We are super proud of our high levels of customer care. Everyone who comes into the store gets a genuinely warm welcome with a smile and a hello. Our customers are our guests and if you have a naturally friendly aptitude you'll fit right in - we can't wait to meet you!

How to apply

Please send the following to Alli at jobs@papersmiths.mom

• The role you're applying for - please put this in the subject line.
• CV
• Covering letter
• Availability and start date
  

Thank you and we look forward to hearing from you!