Flagship Store Manager - Chelsea

We are looking for a full-time Store Manager for our flagship Chelsea store. The shop is situated on Pavilion Road, just off Sloane Square

The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business.

A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun. 

We’re nothing without our people and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery.

Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.

This role would suit someone who is passionate about stationery, reliable and looking to pursue a career in retail. If you love working with people and enjoy being part of a small and hardworking team then please get in touch.

Papersmiths Perks 

• Staff discount
• An extra day of holiday after 1 years service
• A 3 tier stationery allowance to use in our shop annually up to £300
• Free sweet treats when you hit store targets
• A brand ambassador scheme to join our founder on buying trips

Duties Include

Store Management

• Training, motivating and managing our team
• Recruiting new Papersmiths
• Following our existing systems and introducing changes to make the more efficient and enjoyable
• Team holiday and absence management
• Supporting Operations Manager with day to day running of the store
• Driving sales and meeting sales targets
• Managing instore systems including our POS, Lightspeed
• Ensuring the interior and exterior of the shop and stockroom are immaculate
• Enlisting the help of others when needed to fix problems quickly
• Keeping stocked with necessary supplies
• Prepping, updating, replenishing resources and task sheets
• Leading by example in customer service and making sales
• Banking and sales reporting

Inventory Management

• Processing deliveries
• Supporting Operations Manager with annual stock checks

Visual Merchandising

• Taking direction from our Head Office Team to create new displays
• Updating displays as necessary (daily - weekly)
• Assisting with the installation of window displays

Skills Required

• Management experience : 1 year (preferred)
• Retail experience : 2 years (mandatory)  
• Commercially minded
• Customer centric with a positive attitude
• Confidence to demonstrate products
• Experience in sharing specialist knowledge with customers
• Excellent communication skills
• Visual merchandising skills
• Able to work weekends and holidays as required

Job Type

This is a permanent, full-time role based at our store on Pavilion Road, London. SW1X 0AW. Starting July 2026.

To apply, please send your CV and covering letter including your availability, to our Operations Manager, Alli at alli@papersmiths.mom. Good luck!